Geoffrey Vander Schelden

“Ingram Micro Cloud is an API-driven organization that provided the technology we needed to enable our customers to procure solutions on their own in minutes.”

Geoffrey Vander Schelden
CEO and Founder

EFFIX supplies information and communication technology solutions (CET) to SMEs. The company’s priority is to help their customers focus on their core business by unburdening them in the areas of cloud, network infrastructure and telephony, not only today, but also tomorrow. EFFIX delivers B2B-focused engagement, solid architecture and sustainable cooperation.

Industry
Information Technology and Services
Headquarters
Waregem, Belgium
Employees
20+

Challenge

As an Ingram Micro Cloud partner, EFFIX had reached a high level of growth—and a point where overhead administration was starting to weigh down their sales and support teams. The company recognized that manual operations and subscription management were reducing their efficiency and limiting their ability to scale.

Solution

To resolve this situation, EFFIX realized they needed to find an API that could integrate their existing e-commerce system with Ingram Micro Cloud Marketplace. EFFIX analyzed the available APIs on the market and ultimately chose Ingram Micro Cloud’s Marketplace API because it was “the most all-encompassing package solution.”

Results

  • Provided customers with full control of their cloud subscriptions for the first time
  • Significantly reduced questions from customers to the support team 
  • Eliminated administrative tasks for technicians, freeing up more time for critical initiatives
  • Shifted order licensing away from sales, enabling the company to focus on top priorities