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Work smarter with GoToConnect and Microsoft Teams

In 2020, the way we work changed forever. Organisations and employees across the globe were forced to adapt to remote working and life outside of the office. But what does the future hold now that the world is beginning to recover and access to vaccinations is becom.. Continue

Work smarter with GoToConnect and Microsoft Teams
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Caroline Deverick

In 2020, the way we work changed forever. Organisations and employees across the globe were forced to adapt to remote working and life outside of the office.

But what does the future hold now that the world is beginning to recover and access to vaccinations is becoming more widespread? Will employees return to the workplace or will hybrid working become the norm?

According to the Work Trend Index survey, 73% of employees want flexible remote working options to stay, and 66% of leaders say their company is considering redesigning office space to accommodate hybrid working. In what form we can’t be sure, but it seems certain that flexible working is here to stay.

 

How can GoToConnect support hybrid working?

According to Microsoft, between February 2020 and February 2021 time spent in Microsoft Teams has more than doubled and the average meeting time has increased by ten minutes, from 35 to 45 minutes.

With such high demand, simple and effective collaboration has never been more important. That’s where GoToConnect comes in.

It gives businesses the opportunity to build a customised phone system that works exactly the way they need it to – and one that can be integrated into their existing platforms. It enables employees to make calls, attend meetings and send messages, on any device from anywhere in the world, at home or in the office.

It integrates phone systems and maps call flows visually, allowing users to access the support centre and enhance the efficiency and performance of their teams. It can also power voice experience through integration with Microsoft Teams.

 

Better Together – The benefits of integration

When integrated with Microsoft Teams, GoToConnect becomes the ultimate online communication tool for your business. Mutually developed by Microsoft and LogMeIn, the integration unites capabilities and tools that complement each other.

This seamless integration supports quick and easy communications with internal and external stakeholders. It provides a cloud-based phone system that enables businesses to increase productivity and reduce costs, while accessing industry-leading support.

There are three key reasons for integrating GoToConnect with Microsoft Teams:

  1. More for your money – By combining Microsoft Teams and GoToConnect you get even more for your money. Integrating the two platforms gives you powerful external collaboration capabilities for one simple, all-inclusive price. That means video conferencing, virtual webinar tools, phone calls to landlines, mobiles and international numbers – all at a fraction of the cost.
  2. Improved reliability and performance – GoToConnect hosts more than 25 million users worldwide each month and more than 100 million meetings per year, with fast join times. Its voice technology offers exceptional audio quality on a reliable platform with 99.996% uptime. Through integration with Microsoft Teams, the strain on bandwidth is reduced –minimising potential connection issues as more people work remotely with varying broadband capacity.
  3. Premium support as standard – Knowledgeable, in-house customer service agents are available around the globe offering multi-lingual support.

 

What does the future hold?

It’s impossible to tell what the future holds, but there is no doubt it will feature some form of remote working. Embracing a hybrid environment allows employees to flourish and attracts talent that may not have been available to your business pre-pandemic.

The Work Trend Index also found that 46% of those surveyed suggested they would look to move positions because of the flexibility remote working offers them. Your approach to hybrid working could literally decide who stays and who goes.

 

How can we help?

If you’d like to know more about how integrating GoToConnect and Microsoft Teams can supercharge your business’s internal and external communications, contact our team of experts to find out more or visit https://go.ingrammicrocloud.com/gotoconnect-teams-better-together.