Software-as-a-Service Subscription Resale Program

1. Scope and Offers.
   1. Program Scope. This Software-as-a-Service Subscription Resale Partner Program (the “Program”) allows authorized Cisco Partners (“Partners”) to Resell and support Cisco’s Software-as-a Service (“SaaS”) offers. Partner must agree to these Program Terms and Conditions (the “Program Terms”) to participate in the Program. These Program Terms may be updated from time to time and posted at http://www.cisco.com/go/saassubscriptions.
   2. Program Offers. The Program currently includes all SaaS-based offers available for sale by Cisco (the “SaaS Offers”). Cisco may add or remove available SaaS Offers in its sole discretion.
   3. Tracks. The Program offers two tracks: 1) Simple Resale (Track 1 – Simple Resale), and 2) Lifecycle Management (Track 2 – Resale with Lifecycle Management). Partners able and intending to perform Full Lifecycle Services (as defined below) for SaaS Offers that have a Track 2 (Resale with Lifecycle Management) option must register for Track 2.
2. Definitions.
   1. “End User” or “Subscriber” each means a customer that purchases and/or licenses the SaaS Offers for its own internal use and not for Resale, remarketing, or redistribution. Partner will be the “End User” if Partner purchases a SaaS Offer for its own Internal Use under the terms of the Resale Agreement.
   2. “Full Lifecycle Services” are services performed with and for an End User, including implementation, training, adoption, upselling, renewal management, and first-level technical support of Cisco offers of End Users under contract with Partner as of July 30, 2016. As of July 31, 2016, Partners placing new orders for End Users must provide implementation, training, adoption, upselling, and renewal management, but do not have to provide End Users with first-level technical support unless Partner has an integrated product offer including, but not limited to, Telephony Service Provider (TSP) audio and Cloud Connected Audio – Service Provider (CCA-SP), or a bundled offer with Partner’s core offering.
   3. “Offer Description” means the description of the SaaS Offers, as of the purchase date of such SaaS Offer, including any terms and conditions under which those SaaS Offers are provided. Offer Descriptions (sometimes referred to as “Service Descriptions”) can be found at http://www.cisco.com/web/products/software_licensing_center.html.
   4. “Partner” means the authorized Cisco Partner accepting these Program Terms. Partner must have a current Resale Agreement.
   5. A “Private Micro Site” is a Usage-Based or Subscription-Based co-branded Cisco website for use by a specific End User.
   6. “Resale Agreement” means the Cisco Indirect Channel Partner Agreement (“ICPA”), the Cisco Systems Integrator Agreement (“SIA”), or another similar Cisco agreement that authorizes the Resale of Cisco Products and Services to End Users. Cisco Confidential 2 Revised September, 2016
   7. “Software as a Service” and “SaaS” each mean Cisco-hosted Software remotely delivered to End Users.
3. Eligibility Requirements and Term.
   1. Partner Program Enrollment. Partner must accept these Program Terms through Cisco’s Partner Program Enrollment (“PPE”) tool (http://www.cisco.com/go/ppe).
   2. Resale Agreement. Partner must have a current and valid Resale Agreement with Cisco, be at least a Registered Partner, and be in good standing with the Cisco Channel Partner Program. This Program is subject to and governed by the terms and conditions of the Resale Agreement in addition to the terms and conditions of this Program.
   3. Additional Requirements or Restrictions. Certain SaaS Offers may be made available subject to additional requirements or restrictions, including programmatic, certification, specialization, or ATP Program requirements. In addition, certain SaaS Offers may include additional terms and conditions specific to that offer (“Additional Terms”). These Terms and Conditions will apply to such offers to the extent the Additional Terms do not conflict. Additional Terms are included as Exhibits to these Terms and Conditions.
   4. Program Term. Partner is enrolled in the Program for a term of one (1) year beginning when Partner accepts these Terms and Conditions in Cisco’s Partner Program Enrollment (“PPE”) tool (the “Program Term”).
4. End User Agreements.
   1. Copies to End Users. Partner must provide a copy of the following documents (collectively, the “SaaS Terms”), or a link thereto, to each End User prior to purchase and use of the SaaS Offer. Partner must inform End User that such terms apply to End User’s use of the services and End User must agree to such terms prior to use of the services. (a) the Universal Cloud Terms (or the corresponding URL Link: http://www.cisco.com/c/dam/en_us/about/doing_business/legal/docs/universalcloud- terms.pdf); and (b) the Offer Description for the SaaS Offer (or Offer Description’s corresponding URL link located at: http://www.cisco.com/c/en/us/about/legal/end-user-licenseand- cloud-terms.html).
   2. Breach. Partner shall notify Cisco promptly of any breach or suspected breach of the SaaS Terms and further agrees that it will, at Cisco’s request, assist Cisco in efforts to preserve Cisco’s or its supplier’s intellectual property rights including pursuing an action against any breaching third parties.
   3. Reservation of Rights. Partner will not retain any rights in or to the SaaS Offers, and may Resell the SaaS Offers in their entirety only as permitted in the Resale Agreement and these Program Terms. Partner may not transfer, relicense, or sublicense the SaaSbased services without Cisco’s prior, written consent.
   4. Except as expressly permitted in writing by Cisco, Partner may not split-up any components of, resell, distribute, or use on a shared, timeshare, outsourced, or service bureau or similar basis the SaaS Offers.
   5. Not for Resale. Cisco may make available SaaS Offers for purchase on a “not for resale” subscriptions basis (“NFR Subscription”) for the sole purpose of evaluation, lab use, and demonstration of a SaaS Offer to prospective End Users. NFR Subscriptions may only be installed or used in a Partner-owned or controlled environment (not the prospective End User’s systems or premises), may not be used for live or production use, and any warranties and Service Level Agreements will not apply.
   6. Cisco reserves the right to communicate with the End User to drive adoption and usage of the SaaS Offers. If Partner consistently fails to drive adoption with End Users, Partner may be moved to the Program's Simple Resale Track.
5. Data Protection.
   1. By agreeing to these Program Terms, Partner consents to the processing of information about Partner, its staff, and End Users (including those persons accessing the SaaS Offer on behalf or as permitted by Partner or End Users, if any) provided to or otherwise obtained by Cisco in connection with this Program (“Data”):
      1. by Cisco, its affiliates, sub-contractors, and agents both within and outside Europe and anywhere else in the world in connection with processing the Partner’s order, delivery, installation, support, and maintenance of the SaaS Offers;
      2. by Cisco to incorporate Data into a global database of all Cisco and Cisco affiliate customer information, accessible from any part of the world via web technology to assist Cisco and its affiliates in providing better products and services to all their customers;
      3. unless Partner notifies Cisco otherwise, by Cisco and its affiliates both within and outside Europe and anywhere else in the world so that Cisco and its affiliates may use Data to market more effectively Cisco and its affiliate products and services to the Partner in the future; and
      4. by Cisco or its affiliates in accordance with (i) Cisco’s Privacy Statement, including any applicable supplements thereto, each as may be amended from time to time, and which are located at http://www.cisco.com/web/siteassets/legal/privacy.html, and, where applicable, (ii) the European Union Data Processing Agreement located at http://www.cisco.com/web/about/doing_business/legal/docs/cloud-services-EUdpa.docx (both of which are incorporated into the applicable Offer Descriptions for the SaaS Offers by reference) and to the extent reasonably required to provide and improve the SaaS Offers. Cisco will also comply with all applicable data privacy laws in the performance of the SaaS. As a part of that compliance, Cisco will use reasonable and appropriate technical, procedural, and physical means to protect against unauthorized access, use or disclosure of personal information.
   2. Partner warrants that it has obtained the consent of its employees, staff, and its End Users to process information about them as set forth this Section 5. At Cisco’s request, the Partner shall provide to Cisco details of consents obtained and procedures used to obtain such consents. Partner further agrees that, to the extent Data is processed on behalf of Cisco by Partner, Partner shall: (i) comply with the provisions and principles of Cisco Confidential 4 Revised September, 2016 the applicable data protection legislation; (ii) have in place reasonable and appropriate technical and organizational security measures to ensure the confidentiality of such processing; and (iii) act only on instructions from Cisco.
   3. In addition to Sections 5.1 and 5.2 above, and solely with respect to SaaS Offers that require customer to have telephony services and/or public switched telephone network (PSTN) access (such as WebEx and Spark), Partner shall obtain the consent of the End User for such PSTN or telephony provider to have access to End User’s administrative portal associated with such offer and that such access may process End User Named or Active User subscription(s). Partner will obtain the consent of its End User to provide customer proprietary network information (such as call logs including all information related to such calls) usage statistics or personally identifiable information to the PSTN or telephony provider as needed to provide the Services. Partner warrants that it will, prior to use of such SaaS Offer, obtained End User consent described in this Section 5.3.
   4. All use of the SaaS Offers is subject to the Cloud Acceptable Use Policy, which is referenced in and incorporated into the Universal Cloud Terms (located at: http://www.cisco.com/c/en/us/about/legal/terms-sale-software-license-agreement/cloudservices-acceptable-use-policy.html).
6. Private Micro Sites. If an offer includes a Private Micro Site, the date provided for availability the Private Micro Site is an estimate only and subject to Cisco’s then-current lead times for the provisioning of Services. Cisco will not be liable to Partner or any End User for any damages for the failure to meet the estimated availability date. Cisco will provide notice to Partner when a Private Micro Site has been installed and Services made available for access by the End User (“Services Availability Notice”). If Cisco fails to make Services available within thirty (30) days after Cisco’s estimated availability date, then either party may cancel any Order not previously fulfilled by giving the other written notice thereof and without incurring any liability to the other.
7. Service Level Agreements. Cisco may make available Service Level Agreements (“SLAs”) for certain SaaS Offers. If Cisco does so, Partner must have the capability (i.e., financial systems, processes etc.) to record and track Cisco’s issuance of Service Credits (which could be financial or service credits) for End Users. Partner must offer and issue (when applicable), at a minimum, the Service Credits that Cisco credits to an End User’s account.
8. Ordering. Unless otherwise expressly instructed by Cisco, all orders for SaaS Offers must be submitted through Cisco’s Annuity Subscription Billing Platform (on Cisco Commerce Workspace) located at http://apps.cisco.com/ICW/PDR/home.do.
9. Payment. Partner is responsible for billing the End User and any failure of an End User to pay Partner for Services will not relieve Partner of its obligations related to the purchase of such Services.
10. Auto-renewals. If Cisco makes available auto-renewals for a SaaS Offer and auto-renew is enabled for an Order, then auto-renewal of that SaaS Offer will occur as provided in the Order. If Partner or an Approved Source (as defined in the Resale Agreement) fails to request nonrenewal of the SaaS Offer as provided in the Order, Partner will be invoiced by Cisco or the Approved Source, as the case may be, and Partner will be responsible for payment of the renewal fees, regardless of whether End User uses the SaaS Offer. If no time period for notice of non-renewal is stated in the Order, then Partner or the Approved Source must provide notice of non-renewal thirty (30) days prior to the end of the then current term of the SaaS Offer. If the price for a SaaS Offer changes prior to renewal, Cisco will notify Partner or the Approved Source, as the case may be, of such price change reasonably in advance of such auto-renewal. The Cisco Confidential 5 Revised September, 2016 price change will apply unless Partner or the Approved Source provides notice of non-renewal as described in this Section 10.
11. Metered Use. Where a SaaS Offer is subject to metered billing, Cisco will meter End User’s use of the SaaS Offer and aggregate all such activity for each billing cycle. Cisco will issue a separate invoice for each End User’s use of the SaaS Offer(s) to Partner or the Approved Source, as the case may be. Payment of such invoices must be made according to the terms of the Resale Agreement (or Partner’s agreement with the Approved Source from which the SaaS Offer was purchased). Any failure of an End User to pay Partner for a SaaS Offer does not relieve Partner or an Approved Source of its obligation payment obligations to Cisco.
12. Offer Availability. SaaS Offers may not be available in all Territories. Other Territorial restrictions and conditions may apply.
13. Partner Marks. Partner grants to Cisco a non-exclusive, non-transferable, paid-up license to use, reproduce, and display the Partner Marks to refer to Partner in connection with Cisco marketing materials and activities, including references to Partner on Cisco’s website.
14. Affiliates. If Partner is a parent company with Affiliates who are also Cisco Partners, by enrolling in the Program, Partner enrolls its Affiliates in the Program and represents and warrants that it is empowered to enroll in the Program on behalf of such Affiliates, and to bind (and does so bind) such Affiliates to the terms and conditions of this Program.
    1. These Program Terms, as updated by Cisco from time to time and posted on the PPE tool or on Cisco.com, set forth the terms and conditions for Partner’s participation in the Program. Cisco reserves the right to audit, terminate, suspend, amend, modify, revoke, or cancel the Program, in whole or in part, for any reason at any time without prior notice. Cisco will act reasonably in communicating with Partners through email and the posting on Cisco.com in the event of any Program changes.
    2. Should an End User elect to use a different Cisco Partner to renew any SaaS Offer, Partner will reasonably cooperate with Cisco, the Approved Source, and the End User to transfer End User to the other Cisco Partner.
    3. Cisco reserves the right to terminate Partner’s participation in the Program and/or disqualify Partner from future participation in the Program if Partner violates any of the provisions of these Program Terms. If a Partner, for whatever reason, no longer supports an End User with respect to a SaaS Offer hereunder, Partner shall notify Cisco of this fact and provide any information reasonably requested by Cisco. Cisco or its authorized representative may contact and engage with End User related to continuation of such SaaS Offer or related support.
    4. If any SaaS Offer is found to have been sold by Partner to parties and/or for opportunities other than those specifically permitted by Cisco, then Cisco may, in addition to all of its other rights and remedies, undertake one or more of the following actions: (a) audit Partner’s purchases and invoice Partner for all reasonable costs incurred by Cisco in the performance of the audit; (b) suspend Partner’s access to discounts, promotions or other price deviations, and other Cisco sales and marketing programs; (c) suspend shipments or availability to the SaaS Offers to Partner; and (d) terminate Partner’s Resale Agreement with Cisco. Cisco reserves all other rights and remedies available to Cisco under the Resale Agreement.
    5. In addition to any of its other remedies, Cisco reserves the right to terminate Partner from participation in this Program for the following reasons: (a) submission of false, misleading, or incomplete information, including claims for sales made under the Program; (b) other fraud or abuse of this or other Cisco marketing or sales promotions; and (c) the distribution of SaaS Offers purchased from any source other than an Approved Source (as the term “Approved Source” is defined in the Resale Agreement).
    6. Audit. Cisco may require an audit of Partner’s sales under this Program to ensure compliance with the intent of the Program. Cisco may remove Partner from participation in this Program if Partner refuses an Audit under this clause.
    7. Confidentiality. Any information shared between Cisco and Partner related to the Program is Confidential Information as defined under the Resale Agreement.
    8. Other Program Terms May Apply. If a SaaS Offer is offered as part of another Cisco Program, such as the Cisco Services Partner Program, then such other Program’s terms and conditions shall apply in addition to these Program Terms.
    9. If a capitalized term is not defined in these Program Terms, it then has the meaning as ascribed to it in the Resale Agreement. In the event of a conflict between the Resale Agreement and these Program Terms, these Program Terms will control as it relates to the subject matter of the conflict.

Exhibit 1

Additional Terms – WebEx and Jabber

1. Additional Partner Eligibility Requirements.
   1. Basic Requirements.
      1. All Partners selling WebEx and Jabber must take the Account Manager and System Engineer training (as applicable). Account Managers can find this training at https://salesconnect.cisco.com/open.html?b=149171. System Engineers can find this training at https://salesconnect.cisco.com/open.html?b=149172. Cisco highly recommends that all Partner field sales representatives take this training and pass the associated COLT exam.
      2. All Partners selling WebEx and Jabber must provide Subscription-Based Billing to End Users.
      3. Partners enrolled in Track 2 (Lifecycle) must meet additional requirements, stated below.
   2. Lifecycle Track.
      1. Be approved in Cisco’s Lifecycle Advisor Role, specific to WebEx; and
      2. Build and provide Full Lifecycle Services to End Users.
   3. Lifecycle Advisor Role.
2. WebEx APIs.
   1. Use of WebEx Application Programming Interface (“API”). WebEx APIs enable Partner to integrate access to the WebEx Service into existing Partner Application Software and in certain instances integrate billing and usage data provided by Cisco into Partner’s automated billing systems. Cisco shall make these WebEx APIs available in accordance with the terms and conditions below. The WebEx audio integration, XML, and URL APIs will be made available at no additional charge.
   2. API Integration. Partner and Cisco will use commercially reasonable efforts to create, by a mutually agreeable date, an integrated audio/web conferencing experience through the use of the WebEx audio APIs or establish an equivalent integration through Partner’s APIs such that the End User experience is substantially the same as that provided by the WebEx integration.
   3. License. Cisco hereby grants to Partner a non-exclusive, non-transferable, nonsublicenseable, paid-up license to use and copy the APIs to integrate access to the Services and/or, in certain instances, integrate billing and usage data provided by Cisco into Partner's automated billing systems. Under such conditions, Partner may reproduce, distribute, and sublicense the Partner Application Software incorporating the APIs in binary form to End Users. With the exception of third party contractors provided for in Section 8.6 below, Partner shall not publicly display, transmit, distribute, or otherwise divulge any information regarding the WebEx APIs, including the operation and programmatic interface(s) thereof, to any third party. Except as expressly provided herein, Partner has no other rights to install, integrate, use, reproduce, or distribute WebEx APIs. Partner shall not modify, reverse engineer, decompile, or otherwise alter or attempt to gain access to the WebEx APIs or WebEx Services in a manner not in accordance with this Program.
   4. Partner Application Software. Solely at its own expense, Partner may create, maintain, host, and support any application software (“Partner Application Software”) that incorporates the APIs.
   5. API Incorporation. Partner must implement the integration in accordance with the API Reference documentation, as it may be revised from time to time by Cisco.
   6. Branding. The location of and the requirements for any branding of websites or Private Micro Sites hereunder will be as set forth in these Terms and Conditions.
   7. API Technical Support. Cisco shall provide community-based technical support to Partner for Partner’s use of WebEx APIs, consisting of answering questions regarding integration of the WebEx APIs generally. WebEx Support does not include debugging or troubleshooting Partner Application Software or other applications or software not developed by Cisco.
   8. Third Party Contractors. Partner has the right to authorize a third party contractor (so long as such third party does not provide online collaborative meeting services or otherwise compete with WebEx) to access information regarding the WebEx APIs solely to allow the third party contractor to assist Partner with the integration of WebEx APIs into Partner Application Software, subject to the terms of this Program; provided that such contractors have executed a confidentiality and non-use agreement restricting the contractor’s use of the APIs as set forth in this Section 8.6 and requiring that contractor not disclose the APIs to any third parties. Partner shall be fully liable for its sub-contractor’s performance. Partner’s right to subcontract under this Section 8.6 will not relieve Partner of its obligations under these Terms and Conditions.
3. Resale to Cisco Channel Partners. Partners may Resell WebEx to other authorized Cisco Partners for resale to End Users (“Secondary Partners”). Secondary Partners will not receive any benefits under this Program. The Partner enrolled in the Program is responsible for meeting all the requirements of the Program and is responsible for the Secondary Partner’s adherence to the guidelines of the Program. Cisco will not pass down any Program requirements and/or benefits to any Secondary Partner.

Exhibit 2

Additional Terms – Cisco Webex

1. Terms of Service. Cisco Webex’s Terms of Service (“Cisco Webex Terms”) are located at https://www.ciscospark.com/terms-of-service.html and contain additional terms and conditions specific to all Cisco Webex offers. These Cisco Webex Terms must be provided to End Users instead of the Universal Cloud Terms as stated in Section 4 of the Program Terms above. Partner must provide a copy of the Cisco Webex Terms and the following two Cisco Webex Offer Descriptions (or their corresponding URL Links located at http://www.cisco.com/web/products/software_licensing_center.html) to each End User and secure End User’s agreement to comply with all terms and conditions in these documents prior to purchase and use of Cisco Webex.
2. Additional Program Requirements.
   1. Basic Requirements.
      1. All Partners selling Webex must take training as specified at https://salesconnect.cisco.com/#/ and http://cisco.partnerelearning.com/Saba/Web/Main and pass an associated COLT exam. Partner must stay up to date on training requirements. All Partners selling Webex must have at least one (1) Account Manager and one (1) System Engineer in each Cisco theater take the training and pass the COLT exam. Cisco highly recommends that all Partner field sales representatives take this training and pass the associated COLT exam.
      2. All Partners selling Webex must provide Subscription-Based Billing to End Users.
      3. Partners enrolled in Track 2 (Lifecycle) must meet additional requirements, stated below.
   2. Simple Resale. For Webex, Partners enrolled in Track 1 (Simple Resale) have basic responsibilities prior to handing off End User support to Cisco. More details are available in the Partner Playbook, in Cisco’s Webex Community, currently located at https://communities.cisco.com/docs/DOC-68644.
   3. Resale with Lifecycle Management. The Program allows for partners to participate at different levels to Resell Webex, based on the Partner’s capacity and expertise. Track 2 (Lifecycle) allows Partners to resell SaaS Offers while providing Full Lifecycle Services directly to End Users. Partners enrolled in Track 2 (Lifecycle) must:
      1. Be approved in Lifecycle Advisor Role specific to Webex; and
      2. Build and provide Full Lifecycle Services to End Users
   4. Lifecycle Advisor Role. The Lifecycle Advisor is a trusted advisor who not only lands solutions with Cisco, but also helps drive adoption, solve business problems, and measure results. By bundling lifecycle services with Cisco Products, this role provides a compelling solution and opens new revenue streams. Partner can find more information about the Lifecycle Advisor Role at https://cisco.jiveon.com/groups/roles-basedframework.
3. Limited Resale Territory. Cisco Webex is currently only available in the countries listed at the following website: http://www.cisco.com/go/spark-availability (the “Cisco Webex Territory”). Partner may only Resell Cisco Webex in the Partner’s authorized Territory as set forth in the Resale Agreement, then further limited to the Cisco Webex Territory within Partner’s authorized Territory. Partner’s Resale and deployment of Cisco Webex must be in the country where Partner purchased Cisco Webex.
4. Webex Call. Webex Call is not a complete replacement for voice services and End Users cannot place emergency calls (such as 911) using Webex Call alone. Partner must be clear in all marketing to End Users on this point and must not market Webex Call as a total voice replacement. Partner will inform End Users that in order for the End Users to call telephone numbers using Webex Call, the End User must contract with a third party public switched telephone network (PSTN) provider. Partner must either provide PSTN service to the End User itself or must connect the End User with a qualified PSTN provider.
5. Webex Evaluation Terms. For the Cisco Webex Services only (not including hardware), Partner may provide the Cisco Webex Services to End Users for evaluation purposes under Partner’s resale terms with the End User at no cost for an evaluation period of 30, 60, or 90 days long. Partner may extend any evaluation period one time for an additional 30 days. If new services and endpoints are added, Partner may extend the evaluation period for an additional 30 days on top of the original extension. If the End User does not purchase the Cisco Webex Services by the end of the evaluation period, Cisco will terminate the End User’s access to the Cisco Webex Services.
6. Hardware Evaluation. For the hardware associated with the Cisco Webex Services that Partner wishes to offer for evaluation purposes, Partner must resell such hardware to End Users through the Cisco Try and Buy Program (“TAB”). Partner should contact its Partner Account Manager for more information.
7. Resale to Cisco Channel Partners. Partners may Resell Webex to other authorized Cisco Partners for resale to End Users (“Secondary Partners”). Secondary Partners will not receive any benefits under this Program. The Partner enrolled in the Program is responsible for meeting all the requirements of the Program and is responsible for the Secondary Partner’s adherence to the guidelines of the Program. Cisco will not pass down any Program requirements and/or benefits to any Secondary Partner.

Exhibit 3

Additional Terms – Cisco Metapod

1. Pricing and Discounts. The pricing, discounts, and/or tiers offered for a specific Cisco Metapod Offer apply on a per End User basis (Legacy SOW Offer only) or per Availability Zone subscription basis, not across all End Users for a specific Cisco Metapod Offer.
2. Additional Availability Zone or Storage Requests.
   1. Should an End User wish to obtain additional Cisco Metapod Offer features (e.g. CPU sockets or storage) in an Availability Zone, it may submit a request to Cisco via the support portal at http://support.metacloud.com (the “Support Portal”).
   2. If Cisco receives a service request for additional features (e.g. CPU sockets or storage) via the Support Portal, Partner specifically acknowledges and agrees that, a service request by End User for such features will constitute a request by Partner to purchase additional features for End User. Once Cisco accepts such a service request by End User and begins provisioning activities, Cisco will notify Partner and, where applicable, the Approved Source, via email. Upon provisioning, Cisco may invoice Partner or the Approved Source may invoice Partner, under the terms of this Program Agreement, any other applicable program terms, and the Resale Agreement, and Partner is responsible for payment of the additional amounts invoiced.
   3. On a case by case basis, Partner or an Approved Source may reasonably request in writing that Cisco prevent any purchases of additional features (e.g. CPU sockets or storage) by a specific End User or for a specific Availability Zone via the Support Portal. If Partner or the Approved Source requests that Cisco prevent such purchases, Cisco will not allow any orders by such End User or for the specific Availability Zone(s) via the Support Portal and will notify the applicable End User accordingly.