Everything Your Customers Need in One Platform

Improve customer experience and increase efficiency with one cloud solution for voice, video, chat and contact center. With one communications platform that’s simple to deploy, manage and use, every business can cut costs and benefit from migrating to the cloud.

system-img

support-mobile-employees Support for mobile employees

X Series includes 8x8 smartphone, tablet and desktop apps so team members can work efficiently and effectively whether in the office, at home or on the road.

easy-manage Easy to manage

Because X Series is built on one platform, it’s quick to install and easy to deploy. Adding new users and changing settings is fast and easy. And advanced analytics allow you to view reports on any device and follow one monthly bill.

ready-growReady to grow

Whether your customers are just starting out or have been in business for years, 8x8 meets their business needs every step of the way. Add new lines, extensions and services at any time. No matter where business takes your customers, 8x8 is there.

Ravi-Kurumety
lenox

“With 8x8 we were able to replace 9 different applications with one platform.”

— Ravi Kurumety, CIO, Lenox Corporation

Source: Reimagining Retail Webinar

The New Collaborative Contact Center

Did you know that 86% of customers are willing to pay more for a positive customer experience? But customers with a poor experience are 4X more likely to move their business elsewhere?

The key is to make delivering great experiences everyone’s business. And nothing helps your customers’ business do it better than 8x8 Contact Center.

Watch the video to see how 8x8’s Collaborative Performance Management helps your customers deliver:

  • Improved agent performance
  • Faster response and resolution times
  • In-session coaching and knowledge sharing
  • And much, much more

Combine this with superior voice quality and simple global deployments, and you’re offering a single solution that brings everyone together—for good.

Elev8 Flex Funds via Ingram Micro

Elev8 Flex Funds are dedicated funds for lead generation and conversion as well as highly-customizable, white-gloved campaigns to reach prospects. In addition, the program incorporates additional activities to help grow sales including Elev8 Blitz Days (8x8’s channel pipeline generation initiative), account planning, product demos and custom, co-branded prospect events.

Training & Enablement

Webinars

Stop Losing Customers: Listen to Them with Speech Analytics

In this webinar you will hear Dan Miller, founder of Opus Research and Jen Abell-Champion, Senior Director, Technical Operations Age of Learning discuss how speech analytics can help you listen to the voice of all your customers and use the insights to guide business decisions.

Watch Webinar

Not All Networks Are Created Equal

No network is perfect. But there are steps you can take to ensure your network is ready for cloud communications. Hear 8x8 experts examine common network issues impacting cloud communications and share tips and tricks to prepare your network for the cloud.

Watch Webinar

Maximizing the Speed of Business: Case Study of Growth and Customer Engagement

Having the right communications technology in place as your company grows can boost customer service and enable agility, productivity and collaboration across employees to improve your bottom line. Learn how one enterprise made it happen.

Watch Webinar

Reimagining Retail: New Ways to Create Exceptional Customer Experiences

Join Forrester Research retail expert, Sucharita Kodali, and Lenox CIO and VP of Customer Service Ravi Kurumety, to get actionable insights on how successful retailers are using new technology and modern communications to deliver a differentiated brand experience.

Watch Webinar