With its Artificial Intelligence integration, Service cloud can "listen" and respond to customers across a variety of social platforms and automatically route cases to the appropriate customer service agent. In-app mobile support include live agent video chat, screen sharing and on-screen guided assistance. The software is also integrated with Salesforce's Community Cloud, which provides more communication channels for agents and customers. In a nutshell, the purpose is to track and nurture 1 on 1 marketing relationships with every customer, across many channels and on any device.
Put all the information your agent needs on one screen like knowledge, subject matter experts and customer profiles etc. thus empowering your customer support team.
Increase your customer satisfaction index by 32% with fast and personalized customer service, regardless of the channels the customer prefers using.
Intuitive design of the Lightning Console automatically puts all the frequently used actions right where you want them.
Artificial Intelligence powered task routing system seamlessly assigns the cases to the agent best qualified to resolve them at the earliest.
See every customer interaction with all touch points deployed in chronological timeline to take an informed decision.
Automate repetitive tasks to speed up the work process for increased client satisfaction
Design entire process, create or update the records just by dragging and dropping.
Work gets pushed to the employees on real time basis through on screen pop ups and you can ensure the priority of the work with respect to the magnitude and deadlines.
Know your customers before you pick up the phone for that enhanced experience.
Call your clients with just a click from the computer.
Listen and respond to customers across a variety of social platforms, including Twitter, Facebook, and other social networks.
Headquartered in Irvine, CA, Ingram Micro delivers a broad and deep spectrum of technology and supply chain services to businesses around the world. Founded in 1979, Ingram Micro’s role as a leader and innovator in technology and supply chain solutions has fueled its rise as a global leader doing business in 160 countries on six continents supported by more than 30,000 associates.Know More