Sales Cloud is a fully customizable product that brings all the customer information together in an integrated platform that incorporates marketing, sales, customer service and business analytics. It enables access to thousands of applications through the AppExchange. The platform is provided as a Software as a Service (SaaS) solution for browser-based access; a mobile app is also available. A real-time social feed for collaboration allows users to share information or ask questions in the user community.

With its Artificial Intelligence integration, Service Cloud can "listen" and respond to customers across a variety of social platforms and automatically route cases to the appropriate customer service agent. In-app mobile support includes live agent video chat, screen sharing and on-screen guided assistance. The software is also integrated with Salesforce's Community Cloud, which provides more communication channels for agents and customers. In a nutshell, the purpose is to track and nurture 1-on-1 marketing relationships with every customer, across many channels and on any device.

The Marketing Cloud is a packaged service of advanced integrated solutions for customer journey management, mobile, email, web rationalization, social media, content creation, advertising, content management and data analysis. The CRM platform includes Artificial Intelligence for predictive analytics to help marketers make decisions such as which channel would be preferable for a given message. A specialized feature called Journey Builder helps marketers tailor campaigns to customers' behavior, demographics, needs and communication channel preferences.

With Community Cloud, you can collaborate anywhere, from any device. The community can be accessed through the Salesforce mobile app or from any mobile browser. It delivers a rich, branded and device-responsive mobile experience anywhere. With Customer Community, customers can create and escalate support cases. With Partner Community, partners can update opportunities and qualify leads. Employees can access and share files. It’s easy to integrate data from any third-party system and present data to community members in a branded, mobile and social environment.

Easily create landing pages and forms with intuitive drag-and-drop builders with Pardot. Using Pardot, you can run highly-targeted email campaigns with features like A-B testing and SPAM analysis, and personalise the buyer’s experience from click to close. In addition, you can track campaign performance with customisable dashboards to better understand which programs are working, what’s contributing to your success and what needs to be done to crush your revenue goals again and again.

Technology when used for good can change the world. Everyone who wants to change the world should have the technology to do so. In 1999, Salesforce pioneered the 1-1-1 Model of Integrated Philanthropy, laying the foundation for Salesforce cloud services for nonprofit organizations. Today, Salesforce cloud services for nonprofit organizations empowers tens of thousands of nonprofits and educational institutions through technology, grants and volunteering programs.