A Customer access platform
One branded destination where they can access information from back-end systems, apps, and records. Now they can perform tasks like paying bills, filing claims, and making appointments quickly, easily and on their own schedule.
Deliver answers from Experts to Customers
Create a vibrant community that keeps customers coming back. Add Q&A, groups, and customer MVPs to keep community members engaged. And offer a personalized feed to make it easy to collaborate and turn customers into brand ambassadors.
Customers can create cases directly in the community. Cases can also be escalated automatically based on keywords, or if a question goes unanswered. Agents can answer within the community, or privately.
Create new purchasing opportunities by integrating your e-commerce platform and enabling customers to discover, research, and buy products all in one branded, mobile, and social environment.
Post files, videos, images, and other assets directly to the feed, where teams can work together. Capture organisational knowledge in a single location.