"create a long-term fixed-price agreement with a customer based on the state of their IT infrastructure during the “honeymoon”--especially if this is the first time the company is entering into a managed services agreement. Instead, be upfront about the fact that you’re going to need to get their IT environment up to par first so they can experience the uptime you’re both striving for--and that it may take a few months before they start paying a monthly flat rate."Already have this one figured out? Be sure to check out Merklinger's two other tips, which include: "Don't Become a Cloud Storage Micromanager" and "Watch Out for Oversimplified Managed Services Models."
Don't Get Blindsided by The Managed Services Honeymoon Period
Every managed services provider feels obligated to offer an attractive all-you-can-eat (AYCE) plan that satisfies customers’ needs without compromising profit margins. In his latest article, 3 Keys to a Successful AYCE Managed Services Offering, Rob Merklinger, vice.. Continue