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As today’s technology continues to advance and more enterprises are catching on to the benefits of cloud and modern workspaces, it’s becoming increasingly critical to help your customers understand their data access needs and how their ongoing data protection requirements should be met. Your customers should be knowledgeable about who owns their data, how flexible data recovery will be and how comprehensive your backup coverage is.
As their service provider, you’ll want to be clear on exactly what you are responsible for, what Office 365 can bring to the table, and how you can provide the data protection solutions they’re looking for.
Here are three tips to help you succeed in keeping your Office 365 data, services and users safe while meeting your customers’ data protection requirements:
Tip #1: Know exactly where your SaaS ends and begins
It may seem silly to think you need an additional backup solution for Office 365 when you’ve already made the move to the cloud. But realistically, most SaaS providers like Microsoft don’t back up data—their focus is to protect against loss of service and user errors with recycle bins and rollback. However, there are some edge cases that don’t fall on their shoulders, including:
- App deployment errors that require rollback
- Ransomware or rollback of the data of previous employees
- Maintaining records of data past the 93-day recycle bin for files or 30 days for mail data
- Providing independent copies of data to comply with government regulations
- Permissions structures becoming out of hand (inheritance is tricky, sharing is too easy, and just about everyone can delete users or objects by default)
This means protecting your customers and backing up your SaaS data is your responsibility. Fortunately, AvePoint’s Cloud Backup for Office 365 and Dynamics 365 makes it easy. With unlimited retention and flexible restore options, you’re covered for all these scenarios.
Tip #2: Be prepared with alternate data centers or offline restore options
When it comes to the safety of data, it’s always a good idea to be prepared. As much as we’d like to think the worst won’t happen, the truth is that it can—and does. For example, you could experience a broken permissions structure, spurred by either broken inheritance or improperly shared content. And data centers can be taken offline by extreme weather with some outages lasting longer than 24 hours.
To be on the safe side, make sure you look for solutions with offline restore options or alternate data centers. AvePoint Cloud Backup gives you the option to select a data center when you sign up. In addition, you’ll have the ability to download critical data from backups to local storage. You can even select the object and restore only the security of locations in Office 365.
With these options from AvePoint’s Cloud Backup, you’ll be prepared in case the “impossible” becomes a reality.
Tip #3: Enable and encourage self-service for your customers
To provide the best possible customer service experience, it’s important to satisfy incoming customer requests quickly. You can achieve this goal while maximizing efficiency by encouraging and enabling your customers to take advantage of self-service.
With a simple but powerful search and restore interface, privacy options for GDPR including Data Subject Access Requests (DSAR), and on-demand, in- or out-of-place granular restores, AvePoint makes it easy to take control of the restore process.
AvePoint’s virtual assistant AVA also helps users find lost content through Microsoft Teams chats, minimizing the need for customers to call. AVA is currently available in your Teams app store and AppSource. This self-service option can even help your customers restore data with or without AvePoint’s Cloud Backup.
Choosing the right vendor for you
By asking the right questions and following these valuable suggestions, you’ll not only build a great cloud assurance solution for your customers, you’ll also begin to build your requirements list to find the right vendors to support your solution.
Learn more about AvePoint Cloud Backup for Office 365 today to see how it can help you increase the value of Office 365, and deliver best-in-class solutions to migrate, manage and protect your customers’ data.