Catalog

Artificial inteligence / Machine learning

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Cognitive View

Cognitive View monitors communication and collaboration channels, including contact centers and Microsoft team, to automate compliance, quality, customer experience, and conduct risk. It provides the necessary tools to create a customer-centric culture and risk-based supervision that automates operational risk.

Overview

The AI-based platform support video, voice, and text-based analytics and provide hundreds of behavioral policies out of the box. Furthermore, it supports incident & breach reporting to support global regulatory requirements. In addition, the complaints module supports early customer concerns identification and complaints resolution. Besides that, it supports abuse detection for employee-related risk to support hybrid work. Cognitive View has been recognized as RegTech100 globally, AIFintech 100, the best vendor solution for Managing Conduct Risk at the RegTech Insight APAC Awards 2021, and selected as a 2021 IBM Beacon Award Finalist.

Category

Artificial inteligence / Machine learning

Social media

Social media

Strategic Partners

AWS. Cisco. IBM. Microsoft.

Targeted
Industries / Customers

Finance. Health. Communications. Industry Solutions.

Solution

Cognitive View