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Posts tagged: SLA (service level agreement)

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May, 14

Why The Managed Services Model Is Better For Your Customers

The following is an excerpt from a tech trend I wrote: “Making The Case for Managed Services,” which appears in this month’s issue of Business Solutions magazine. The decision to sell managed services raises many important questions, starting with this one: Would my break-fix customers be better off in a managed services agreement than where […]

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