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Posts tagged: PSA

20

Aug, 14

How a PSA Commitment Led to 150% Revenue Growth

In my last blog, I talked about some of the common pitfalls VARs and MSPs run into with PSA (professional service automation) tools. One of the biggest pitfalls identified was “Using 10% of the application.” I recently spoke with Kory Lindersmith and Lonnie Ladwig, cofounders of Dakota Retail Technologies, two guys who can closely identify with this […]

18

Aug, 14

Are You Guilty of these PSA Pitfalls?

As a follow-up to a product analysis I wrote last year on PSA (professional service automation) tools, I recently talked to representatives from Autotask, ConnectWise, and Tigerpaw Software to get an update on their products in the past 12 months. You can check out the details of their responses in my PSA Product Comparison Update. […]

10

Jan, 14

A Costly Managed Services Error You Can Avoid Right Now

One of the conversations I have on a regular basis with VARs and MSPs entails finding out the secrets behind their double-digit growth. Recently, I spoke with David DeCamillis, director of business development at Platte River Networks (PRN), a Denver-based IT solutions provider that’s been in business since 2002 and started selling managed services less than five […]

26

Apr, 13

Nervous About Cloud Security? Take A Road Trip

I spoke with three MSPs recently for an article I’m writing on the topic of PSA (professional service automation) software. In addition to learning some interesting things about various PSA solutions, I learned something else that was valuable, which was the fact that two out of three of the MSPs had serious reservations about the […]

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