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Posts tagged: Managed Services

17

Oct, 14

Identify Your Most Profitable Customers, Business Practices

After years of helping customers solve various IT and business problems, it’s easy to become an IT “jack of all trades.” This was the situation break-fix VAR turned MSP Onsupport found itself in 2008 when the recession hit. As new business opportunities became harder to come by, the service provider knew it had to make some difficult […]

28

Aug, 14

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The #1 Lie Break-Fix VARs Tell Themselves About Managed Services

Those who figure out the secret to selling managed services not only realize healthy double-digit profit margins over a long period, but something equally desirable to many business owners — the ability to spend some time away from the business without worrying about the next “all hands on deck” IT catastrophe. So, why exactly are […]

18

Aug, 14

Are You Guilty of these PSA Pitfalls?

As a follow-up to a product analysis I wrote last year on PSA (professional service automation) tools, I recently talked to representatives from Autotask, ConnectWise, and Tigerpaw Software to get an update on their products in the past 12 months. You can check out the details of their responses in my PSA Product Comparison Update. […]

31

Jul, 14

Don’t Get Blindsided by The Managed Services Honeymoon Period

Every managed services provider feels obligated to offer an attractive all-you-can-eat (AYCE) plan that satisfies customers’ needs without compromising profit margins. In his latest article, 3 Keys to a Successful AYCE Managed Services Offering, Rob Merklinger, vice president of Intronis, describes three common pitfalls MSPs can fall into that make it impossible to offer a predictable monthly flat […]

30

Jul, 14

Choose Your Managed Services Model Wisely

One of the keys to running a successful managed services business entails developing an attractive model that highlights the features and benefits of your services. Rob Merklinger, vice president of sales at backup and data protection vendor Intronis, outlined the five most common plans that MSPs use, in his latest blog titled: Build A Foolproof Managed Services Sales Strategy. […]

20

Jul, 14

Why Education is the First Step in Growing Cloud Revenue

I recently interviewed David Malcom, VP of managed services at Computer Services, Inc. (CSI), a $213 million managed services provider that focuses exclusively on the financial services market and reported record revenues during its most recent quarterly financials announcement. Although this giant service provider has been in business since 1965, it’s foray into IT managed services didn’t […]

07

Jul, 14

Priced To Sell: Resolving MSPs’ Biggest Dilemma

If there’s one topic that still plagues many  managed services providers it’s the issue of pricing. What makes this issue so difficult for some MSPs is the thought that they’re trying to convince a company that formerly paid for IT services only when something broke to pay every month — even when everything seems to be running smoothly. […]

30

Jun, 14

Stop The Break-Fix Backslide

When it comes to selling subscription-based IT and professional services, there are multiple approaches used by service providers. Here’s a quick summary of three popular approaches, followed by some thoughts from a successful MSP that helps put these options into perspective and offers a smart way to keep managed services clients from reverting back to their former […]

29

Jun, 14

Real-World Advice on Launching a Successful Managed Services Practice

There’s no shortage of advice in the channel telling you what you must do to be more successful. A lot of that advice points to selling managed services and building recurring revenue streams. What’s not so prevalent, however, is specific step-by-step details about how to price your managed services. I was pleasantly surprised recently to […]

20

Jun, 14

The Secrets To A Metrics-Driven Managed Services Sale

When a manager of a hotel and resort complex contacted Bryan Sullo, vice president and cofounder of Clocktower Technology Services with a request for a backup system proposal, Sullo knew it would be an easy BDR (backup and disaster recovery) sale. Just a day earlier, the resort’s primary server went down for a couple of hours, disabling the retailer […]

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