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Posts tagged: help desk

15

Jun, 15

3 Emerging Helpdesk Trends

Over the past couple of years, companies have been scrambling to form marketing, sales, and customer service plans that target the most coveted and fastest-growing demographic today—millennials. These 18-to-34-year-olds started acquiring buying power and market share to the point where a 2013 Accenture report found that purchases made by millennials will comprise 30% of all retail sales […]

20

Jun, 14

The Secrets To A Metrics-Driven Managed Services Sale

When a manager of a hotel and resort complex contacted Bryan Sullo, vice president and cofounder of Clocktower Technology Services with a request for a backup system proposal, Sullo knew it would be an easy BDR (backup and disaster recovery) sale. Just a day earlier, the resort’s primary server went down for a couple of hours, disabling the retailer […]

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