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Posts tagged: ConnectWise

Oct 09

2015

4 Best Practices for Project Management

The numbers are enough to strike fear in the heart of even the most seasoned project manager. Poor project management is wasting billions of dollars every year. When large-scale projects overrun their budgets, companies risk operations disruptions, wasted money, and negative publicity. In recent posts, we’ve given practical steps for experiencing the best from your projects […]

Sep 11

2015

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top five […]

Jul 28

2015

Top 5 Reasons You Need a CRM

In four words, here’s one of the most important lessons I’ve learned from years of sales experience. It’s all about me. But before you take offense at or revel in this seemingly selfish declaration, let me clarify. How a customer feels about me (my company) and what I’m (we’re) willing to do for them sets the […]

Aug 20

2014

How a PSA Commitment Led to 150% Revenue Growth

In my last blog, I talked about some of the common pitfalls VARs and MSPs run into with PSA (professional service automation) tools. One of the biggest pitfalls identified was “Using 10% of the application.” I recently spoke with Kory Lindersmith and Lonnie Ladwig, cofounders of Dakota Retail Technologies, two guys who can closely identify with this […]

Aug 18

2014

Are You Guilty of these PSA Pitfalls?

As a follow-up to a product analysis I wrote last year on PSA (professional service automation) tools, I recently talked to representatives from Autotask, ConnectWise, and Tigerpaw Software to get an update on their products in the past 12 months. You can check out the details of their responses in my PSA Product Comparison Update. […]

Mar 17

2014

It’s Still Not Too Late To Start Selling “as-a-Service”

I have to remind myself from time to time that although the majority of IT service providers I speak with on the phone or at trade shows are already well into selling managed services, the reality for the channel as a whole is much different. The latest research from CompTIA reveals that roughly 4 in 10 […]