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Posts tagged: BlueWave Computing

30

Jun, 14

Stop The Break-Fix Backslide

When it comes to selling subscription-based IT and professional services, there are multiple approaches used by service providers. Here’s a quick summary of three popular approaches, followed by some thoughts from a successful MSP that helps put these options into perspective and offers a smart way to keep managed services clients from reverting back to their former […]

12

Aug, 13

Are Your Managed Services Customers Pining For The Break-Fix Days?

One of the recurring themes I hear from MSPs is that it’s possible to do such a good job fixing a customer’s network and other IT issues that things just don’t break like they used to. So, where’s the problem, you ask? The problem is that customers don’t like to pay a monthly fee for […]

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