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Posts tagged: Autotask

18

Aug, 14

Are You Guilty of these PSA Pitfalls?

As a follow-up to a product analysis I wrote last year on PSA (professional service automation) tools, I recently talked to representatives from Autotask, ConnectWise, and Tigerpaw Software to get an update on their products in the past 12 months. You can check out the details of their responses in my PSA Product Comparison Update. […]

24

Jun, 14

The Results Are In: Cloud is Driving Top and Bottom Lines in 2014

With so many opinions circulating through the IT blogosphere, it’s nice to find research to help discern what’s credible and what’s not. Autotask’s 2014 Metrics That Matter survey is a good example of such a source. The 2014 benchmarking survey, which was conducted by Decision Tree Labs and based on the input of more than 1,300 IT service […]

10

Jan, 14

A Costly Managed Services Error You Can Avoid Right Now

One of the conversations I have on a regular basis with VARs and MSPs entails finding out the secrets behind their double-digit growth. Recently, I spoke with David DeCamillis, director of business development at Platte River Networks (PRN), a Denver-based IT solutions provider that’s been in business since 2002 and started selling managed services less than five […]

18

Feb, 13

Top Tier Cloud Services Providers Headed To Cloud Summit

One of the common complaints from solution providers struggling to launch a cloud strategy is the overwhelming number of vendors and solutions on the market. They are stymied by the number, and don’t have the resources to evaluate and test all those options. Well, never fear – Ingram Micro Cloud Summit can be the answer […]

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