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Category: service level agreement

08

May, 15

A Common Culprit for Missed SLAs

Aside from the challenge of getting used to small streams of monthly revenue in place of larger one-time paydays, providing SLAs (service level agreements) is a difficult adjustment for new VARs-turned-MSPs. The SLA is the contract that defines which IT assets and services are covered by the MSP as well as how quickly IT problems such […]

18

Nov, 14

Secrets of a Successful VAR and MSP Merger

Imagine merging your small managed services practice with a larger VAR business and being faced with the prospect of having 45 customers who are used to paying for IT solutions and services only when something breaks. That’s the situation Jason Brunt, CEO of e3 Technical Solutions, found himself in after joining forces with Rick Carpenter, […]

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