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Category: ConnectWise

16

Mar, 16

Cloud-based Services: 3 Things to Consider

Whether it’s exposure to years of messaging from companies like Microsoft®, or the appeal of easy access to data, better security and disaster recovery, or a combination of both, one thing is certain: your clients are moving their apps into the cloud. Even if you saw it coming years ago, the shift to the cloud […]

09

Oct, 15

4 Best Practices for Project Management

The numbers are enough to strike fear in the heart of even the most seasoned project manager. Poor project management is wasting billions of dollars every year. When large-scale projects overrun their budgets, companies risk operations disruptions, wasted money, and negative publicity. In recent posts, we’ve given practical steps for experiencing the best from your projects […]

11

Sep, 15

As-A-Service: It Could Save Your Business

It’s not hype. If you sell, service or support technology, the future survival of your business may well depend on understanding and implementing an “as-a-service” approach. Simply put, this model—also known as “managed services”—bundles together the hardware, software, services and support you provide and offers them to clients for a monthly fee. Consider these top five […]

28

Jul, 15

Top 5 Reasons You Need a CRM

In four words, here’s one of the most important lessons I’ve learned from years of sales experience. It’s all about me. But before you take offense at or revel in this seemingly selfish declaration, let me clarify. How a customer feels about me (my company) and what I’m (we’re) willing to do for them sets the […]

15

Jun, 15

3 Emerging Helpdesk Trends

Over the past couple of years, companies have been scrambling to form marketing, sales, and customer service plans that target the most coveted and fastest-growing demographic today—millennials. These 18-to-34-year-olds started acquiring buying power and market share to the point where a 2013 Accenture report found that purchases made by millennials will comprise 30% of all retail sales […]

08

May, 15

A Common Culprit for Missed SLAs

Aside from the challenge of getting used to small streams of monthly revenue in place of larger one-time paydays, providing SLAs (service level agreements) is a difficult adjustment for new VARs-turned-MSPs. The SLA is the contract that defines which IT assets and services are covered by the MSP as well as how quickly IT problems such […]

08

Jan, 15

david-pence_acumen-it

Why Now Is The Time To Stop Vertical Market Sprawl

David Pence, CEO, Acumen IT The common rule of thumb in investing is that you should diversify your portfolio with the idea being that as some markets dip others surge and you’ll avoid unnecessary investment risks. Some IT solution providers are finding that this same rule does NOT apply to their businesses — especially when it […]

29

Oct, 14

PSA 101: Deploy for Today, Plan for the Future

For IT solution providers already using ticketing, CRM, and time-tracking applications, the value of using a PSA (professional services automation) system may not be clear. But those who’ve made the investment can attest that having those features listed above — and more — all in one place, makes it much easier to automate business processes and build […]

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