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Aug 10

2017

Put Your Customers in the Driver’s Seat with the Latest Cloud Marketplace Update

Put Your Customers in the Driver’s Seat with the Latest Cloud Marketplace Update

Starting this month, NextCP, a more responsive and interactive Customer Control Panel (CCP) for the Ingram Micro Cloud Marketplace, will begin to be rolled out. The NextCP update overhauls the Cloud Marketplace CCP and now provides your end-customers a dashboard from where they can self-manage. This means end-customers will find it easier to discover available new offerings, buy new services, review the services they’ve purchased, manage their users and administer licenses – all from within the one dashboard.

NextCP has been built to provide a more sophisticated customer experience that gives your customers the power of choice and control. Of course, there are some who will want to speak directly to you and for those instances, NextCP allows you to completely manage your customer’s purchases, users and more. But, in the age of online shopping, the way people shop for services has shifted and many now prefer the convenience of searching and buying the solutions they need or want on their own and whenever it is convenient for them.

So what’s new with NextCP?

Custom branding: Add your own brand and domain to the dashboard to provide a more personalized experience for your customers.

Improved dashboard navigation: The new navigation menu and simplified dashboard tile layout allows you to perform functions faster so that you can quickly accomplish what you want. Also, a new in-panel marketplace lets you and your end-customers easily discover and purchase service offerings.

Expandable notification panel: This panel provides informational pop-ups like alerts, activities, actions, issues and more and allows you to open a historical log so that you can review all past activities and alerts.

Streamlined account management: You can now more easily view pending orders and your service order history, as well as review purchased subscriptions and their current status, purchase new services and apply for new subscriptions for one or all users on an account, all from within an easy-to-use management screen.

Mobile-friendly: The new streamlined design offers a smartphone and tablet-friendly dashboard interface, making it easier than ever for you and your end-customers to manage accounts whenever and wherever you may be.

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While all services currently available in the Cloud Marketplace will work with NextCP, the services listed below are optimized for the new intuitive experience. More services will be enabled for NextCP throughout 2017. Services not optimized for NextCP will continue to work in backwards compatibility mode.
Put Your Customers in the Driver’s Seat with the Latest Cloud Marketplace Update

Note: Services listed may not be available in all countries

We’ve taken great strides in optimizing the customer experience of the Ingram Micro Cloud Marketplace to empower our partners and their end-customers to get the services they need, when they need it. With our commitment to ongoing improvements to NextCP, it is our aim to help you, our reseller partners, cultivate customer loyalty, improve your brand image and save on operating costs. By allowing end-customers to take the driver’s seat, our partners can focus on more important things like learning about new services coming to market and growing their cloud business.

For more information on NextCP, check out the documentation in our Knowledge Base: NextCP. To custom brand the control panel, read the Knowledge Base article How to: Custom Brand your NextCP (CCP).

You can also contact your account manager or email us at cloud@ingrammicro.com for more details.

About Author

GABRIEL BALO
Global Cloud Product Manager, Ingram Micro

Gabriel Balo

Gabriel has used his 7+ years of cloud experience and 20 years in the channel to guide and educate partners on cloud, monthly recurring revenue business models and the power of leveraging the right tools to accomplish fantastic results with the least amount of effort. When not evangelizing the benefits of cloud and cloud business transformation, you can find him obsessing over the best way to deliver a world class Cloud Marketplace to the channel and coaching others on best practices for the uses of a singular platform for cloud management.